Effective date: 28 August 2026

Makoya Amanzi Water and Energy ("Makoya", "we", "us") respects your privacy. This policy explains how we handle personal information when you use our website and our WhatsApp alarm-notification service.

Information we collect
We may process your name, business contact details, mobile number, alarm or equipment identifiers, alarm state and message content, timestamps, delivery status, and limited technical or interaction data required to operate and troubleshoot the service. Website forms may collect information that you choose to submit.

How we use information
We use this information to send operational alarm and recovery notifications, maintain recipient lists, monitor delivery, respond to enquiries, secure and troubleshoot our systems, comply with legal obligations, and improve our services. We do not sell personal information.

Legal basis and consent
We process information where necessary to provide requested services, pursue legitimate operational and safety interests, comply with law, or where you have given consent. Recipients may ask us to stop non-essential communications, but operational alerts may remain necessary for an active service arrangement.

Service providers and international processing
We use service providers including Meta and WhatsApp for messaging, Google for Sheets and Apps Script automation, and Wix for website hosting. These providers may process information in other countries under their own security and privacy safeguards. We disclose only the information reasonably required to operate the relevant service.

Retention and security
We retain personal information only for as long as reasonably required for operational, contractual, security, and legal purposes. We use reasonable technical and organisational safeguards, including restricted access and secured credentials. No electronic system is completely secure.

Your rights
Subject to applicable law, including South Africa's Protection of Personal Information Act (POPIA), you may request access to, correction of, or deletion of personal information, object to certain processing, or withdraw consent where consent is the basis for processing.

Contact us
For privacy questions or requests, contact Makoya Amanzi Water and Energy through the Contact page on www.makoya.net.

Changes
We may update this policy when our services or legal obligations change. The current version and effective date will be published on this page.